Support is crucial to the on-going success of any implementation, and Intellicon Solutions provides the eLearning system user and application support that you require. Several levels of administrative support are available, from occasional adhoc remote support through the placement of dedicated on-site support consultants. Intellicon's support professionals are highly skilled and customer-oriented, and will work in conjunction with your team and the vendor's resources to resolve critical issues in a timely manner. Intellicon understands that customer service and support are much more than buzz-words, and is dedicated to providing the highest level of customer satisfaction for your eLearning implementation.

Intellicon Solutions eLearning administrative support offerings provide the following benefits to your organization:

• adhoc telephone support provides the lowest cost service for infrequent support issues.
  
• dedicated, remote support analysts are familiar with your environment, and can be available 24x7, to help supplement your own internal support resources.
  
• full-time, on-site administrative support consultants provide the ultimate in response and knowledge of your systems and processes, and can fully off-load your staff for utilization elsewhere.
  
• any custom level of administrative support can be provided, to help you better manage end-user expectations and resource constraints.