Support is crucial to the on-going success of any implementation, and Intellicon Solutions provides the Learning Management, Talent and Performance system user and application support that you require. Several levels of administrative support are available, from occasional as-needed remote support through the placement of dedicated on-site support consultants. Intellicon's support professionals are highly skilled and customer-oriented, and will work in conjunction with your team and the vendor's resources to resolve critical issues in a timely manner. Intellicon understands that solid customer service and support are much more than marketing points, and is completely dedicated to providing the highest level of customer satisfaction for your Learning implementation.

Intellicon Solutions Learning system administrative support offerings provide the following benefits to your organization:

• adhoc telephone support provides the lowest cost service for infrequent support issues.
  
• dedicated, remote support analysts are familiar with your environment, and can be available 24x7, to help supplement your own internal support resources.
  
• full-time, on-site administrative support consultants provide the ultimate in response and knowledge of your systems and processes, and can fully off-load your staff for utilization elsewhere.
  
• any custom level of administrative support can be provided, to help you better manage end-user expectations and resource constraints.
  

Virtual Support Office (VSO) In-House Application Management

If you currently run your Learning Management application in-house, or you are hosted and are considering switching to internal operation, Intellicon Solutions can also help. Intellicon provides a full range of virtual Learning application support, management and administrative services that will enable you to run the system internally in order to help reduce your overall costs, improve reliability and gain control over your critical Learning and Training environment.

For moving an existing hosted environment in-house, Intellicon will handle all aspects of the migration. This would include specifying the hardware, software and network infrastructure, installing and configuring the Learning system and related applications, migrating existing data and customizations, and testing and validating the new environment. Intellicon will work closely with your IT, HR and business users to ensure that your internal Learning implementation will meet your functionality, performance and reliability requirements now and into the future.

Intellicon Solutions Learning Management system Virtual Support Office in-house application management services offer the following solutions and benefits to your organization:

• full Learning system application management, including complete administration and support services for in-house operation, IT infrastructure support, upgrade, development and customization services, content maintenance, etc.
  
• infrastructure design and implementation, migration services for currently hosted applications, application installation and configuration, data, content and customization migration, etc.
  
• complete administrative support including direct assistance to administrators, application and database tuning, reporting support, vendor co-ordination, etc.
  

Intellicon Solutions can provide the full range of IT and Learning virtual application support and administration services to keep your system running efficiently, securely and reliably--whether hosted by Intellicon or run in-house. Intellicon will implement monitoring technology to ensure any problems are handled immediately, and our staff of support consultants will be available 24/7 to address IT and application issues quickly and efficiently.